Bride Fighting Wedding DJ to Get Refund - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

Bride Fighting Wedding DJ to Get Refund

    processing...

    NEWSLETTERS

    A bride fighting a wedding DJ to get a refund contacts NBC 6 Responds.

    (Published Thursday, Aug. 31, 2017)

    Bonnie Evans had the wedding day she’d been waiting for her whole life.

    "It was the best day ever. It turned out to be amazing," Bonnie said.

    She says it was amazing despite what the couple had been through planning a DJ for the big day.

    They had paid hundreds of dollars to MB Event and DJ Services and its owner Michael Berrios for their October 2016 wedding.

    Why Many Parking Garages Turned Away Drivers Before Irma

    [MI] Why Many Parking Garages Turned Away Drivers Before Irma

    Finding a safe place to park was one of the biggest complaints we heard here at NBC 6 and Telemundo 51 in the days leading up to Hurricane Irma.
    Many couldn't find a spot or were turned away from large, mostly empty parking lots.
    NBC 6 Responds Alina Machado investigated the issue to see the reasons why.

    (Published Thursday, Sept. 21, 2017)

    Evans says Berrios was recommended to her by their wedding venue.

    "He just seems very esteemed in his line of work," she said.

    Berrios’ company was featured on NBC 6 in 2009. He also was hired to work at the wedding of NBC 6 employees including Roxanne Vargas. Berrios posted a video from her wedding where she described how much fun they had.

    NBC 6 Responds Cruise Interrupted By Irma

    [MI] NBC 6 Responds Cruise Interrupted By Irma

    NBC 6's Alina Machado reports.

    (Published Friday, Sept. 22, 2017)

    On Facebook, Berrios describes himself as the "Best Wedding DJ Ever."

    "If you’re going to advertise yourself as being the best DJ in South Florida, then you have an obligation to the community of South Florida to live up to that name," Evans said.

    Evans initially gave Berrios a deposit of more than $600 to book him for their ceremony, cocktail hour and reception.

    Irma's Economic Impact on Tourism in the Keys

    [MI] Irma's Economic Impact on Tourism in the Keys

    NBC 6 Reporter Erika Glover repots on the economic impact caused by Hurricane Irma on the Keys.

    (Published Sunday, Sept. 17, 2017)

    In July 2016, Evans says Berrios called and offered a $100 discount if they paid in full. They took the offer and gave him their debit card number for what was supposed to be a $500 charge.

    "We noticed on our statement right away that we had been charged twice," she said. "I thought it was a mistake, honestly."

    She says Berrios acknowledged the mistake and said he’d immediately return the $500 he overcharged. But months passed and Bonnie says that credit was never issued.

    NBC 6 Responds: How to Handle Your Expenses

    [MI] NBC 6 Responds: How to Handle Your Expenses

    Alina Machado explains how to handle your expenses after Hurricane Irma.

    (Published Thursday, Sept. 14, 2017)

    "Once September rolled around, he had actually stopped contacting or returning our email," Evans said.

    So, they sent him a letter terminating their contract because of Berrios’ "unwillingness to communicate" or reimburse them “for the overpayment.”

    They booked another DJ for their wedding and eventually called NBC 6 Responds.

    “I haven’t given up on this,” Evans said. “It’s not as much about the money as it is about the principle. Nothing he’s told us over the last year has come true.”

    When contacted by NBC 6 Responds, Berrios said he’d been going through a difficult time and was planning to pay the full $1600 he owed by August 1. Nearly two weeks later, he sent NBC 6 Responds a video showing him mailing a $200 money order to the couple.

    ”First payment to get all this thing taken care of,” he says in the video. “I do truly apologize and I’m sorry.”

    Berrios also sent NBC 6 Responds a statement saying he intends to pay the remaining $1400 within the next 30 days. Regarding the overpayment, he wrote that the “duplicate processing error which was done back in July of 2016, this was refunded according to our processor.” The statement went on to say “the refund was done according to our CC processor. It was not until later that we found out it wasn't.

    Evans isn’t happy with the timeline and this week filed a lawsuit against Berrios hoping it’ll help her get her money back.

    Get the latest from NBC 6 anywhere, anytime

    • Download the App

      Available for IOS and Android

    Click here for full coverage of the aftermath of Hurricane Irma.