Florida Power & Light Goes Digital to Keep Customers Informed During Hurricane Season | NBC 6 South Florida
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Hurricane Season

Florida Power & Light Goes Digital to Keep Customers Informed During Hurricane Season

The company is using social media to inform customers



    (Published Thursday, Aug. 23, 2012)

    Florida Power & Light has gone digital.

    If Tropical Storm Isaac causes power outages in the Sunshine State, FPL will inform its 4.6 million customers in the state of when power will be restored via online and mobile devices.

    "We have invested to strengthen our electrical system. We have improved our infrastructure. We are using new technology," said FPL spokeswoman Marie Bertot.

    The company services 35 counties, with about 1 million customers in Miami-Dade and 900,000 in Broward.

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    Bertot said that within 24 hours of power outages, the company will be posting estimates of restoration times based on initial damage assessments. Within 48 hours they will provide restoration times on a county level and within 72 to 94 hours, power restoration times will available for neighborhoods.

    No electrical system is storm-proof, and FPL urges people to be ready in cases of power outages.

    FPL will be posting restoration times on Facebook, Twitter and on the company blog. Customers can also click here for updated information.

    "We are ready. We prepare for this all year long," Bertot said.  "As soon as it is safe to do so, we immediately start restoration efforts."

    FPL has contracts to bring in workers from out-of-state and work willl be done around the clock, she said.

    First, the company focuses on restoring critical infrastructure like hospitals and main thoroughfares.

    "We do that to get life in the community back to normal as soon as possible," she said.

    Complete NBC 6 hurricane season coverage