Man Hit with Surprise Bill After Dental Visits - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

Man Hit with Surprise Bill After Dental Visits

    processing...

    NEWSLETTERS

    A dental office refunds money for claims years after they were first submitted.

    (Published Thursday, June 1, 2017)

    Michael Pfau says he was a good patient, going regularly to the dentist at Coast Dental. He thought his insurance would cover his dental procedures.

    “Back in December they informed me that they had some trouble filing some claims, and I had an outstanding balance of $945,” Michael said.

    He paid the bill hoping his insurance company would reimburse him. But his provider told him the claims were too old to be paid out.

    “And, I was surprised when they told me there was nothing that could be done,” he said.

    Why Many Parking Garages Turned Away Drivers Before Irma

    [MI] Why Many Parking Garages Turned Away Drivers Before Irma

    Finding a safe place to park was one of the biggest complaints we heard here at NBC 6 and Telemundo 51 in the days leading up to Hurricane Irma.
    Many couldn't find a spot or were turned away from large, mostly empty parking lots.
    NBC 6 Responds Alina Machado investigated the issue to see the reasons why.

    (Published Thursday, Sept. 21, 2017)

    That’s when he called NBC6 Responds.
      
    A Coast Dental spokesperson said the claims were submitted and denied. But then the claims were closed.

    Coast Dental said that happened because the insurance company could no longer find Michael.  It turns out he had changed his name.

    “The name change likely caused confusion in following up on his open claims which is why we agreed to refund his balance,” a company spokesperson said by email.

    NBC 6 Responds Cruise Interrupted By Irma

    [MI] NBC 6 Responds Cruise Interrupted By Irma

    NBC 6's Alina Machado reports.

    (Published Friday, Sept. 22, 2017)

    Michael believes he communicated his name change clearly.

    But he’s glad to get his money back. He was refunded more than $750. That’s the outstanding balance he paid, minus his deductible.

    “They reimbursed me, and that’s what I was looking for,” Michael said.

    Irma's Economic Impact on Tourism in the Keys

    [MI] Irma's Economic Impact on Tourism in the Keys

    NBC 6 Reporter Erika Glover repots on the economic impact caused by Hurricane Irma on the Keys.

    (Published Sunday, Sept. 17, 2017)


    Get the latest from NBC 6 anywhere, anytime