Cindy Lowry was afraid she wouldn't be able to vote in Tuesday's election.
"When I called here last week they told me they would send it right out," she said.
Lowry is referring to the absentee ballot she says she requested first by mail and then by phone. The Margate grandmother says it's the only way she can vote because she is disabled. But that absentee ballot never arrived.
"Same thing happened four years ago, I requested an absentee ballot and never received it," she said. "They say every vote counts. Well, I never get to vote so my vote definitely doesn't count."
Worried other people might have the same issue, she called NBC 6. The Broward Supervisor of Elections department offered to have a ballot ready for her if she could get a ride and pick it up before 5 p.m. She did and after waiting for several hours, she got it.
"Finally I voted," she said.
"Wow, what an ordeal. I cannot believe it has taken me at least three weeks to get this taken care of," she said. "Thank you guys."
Many other stood in line waiting to get their absentee ballot, but others, who sent them by mail contacted NBC 6 saying when they checked the Florida Division of Elections website they saw the ballots haven't been received.
"If the ballot has been mailed already, it must reach our office by 7 p.m. on election day," said Penelope Townsley, the Miami-Dade Supervisor of Elections.
Both Miami-Dade and Broward elections officials say if your ballot has not been received, you should vote on Tuesday and whatever ballot the department gets first will be the one counted.