South Florida is getting ready for a big football weekend that includes the Miami Dolphins’ home opener.
But Kelly and Angel Arias say they’re livid with the team because it didn’t deliver the tickets it promised.
The couple said they bought their Dolphins season tickets because the Fins said they would be able to get seats for the college football championship game that will be played at Sun Life Stadium as part of their package.
But when the ticket pack came, the tickets to the BCS national title game were missing, the couple said.
“I would say we were duped,” Kelly Arias said, laughing.
The college football championship will be played at the Dolphins’ home stadium in January.
“We received our tickets for the game and then we called to determine where these BCS championship tickets were, and they again advised us that we weren't able to purchase them anymore,” Arias said.
The couple showed NBC 6 South Florida the Dolphins website as it was in August. Line 10 promoted the opportunity to obtain the tough-to-get college championship game seats if you bought Fins season tickets. That was a big incentive for football fans and businesses using the games to entertain customers.
“This was being promoted all the way until the end of August,” Angel Arias said.
The couple said that two months after they finished paying a hefty sum, and while the Dolphins website was still offering the BCS deal, a Dolphins representative emailed them.
“I’ve been trying to work something out for you for the BCS game tickets, but the deadline passed on August the 3rd and we can’t get the tickets at this point. They have been turned over to the Orange Bowl committee. I’m sorry about that,” he wrote.
Kelly Arias said, “We presumed that we were going to have the perks that we were promised and it’s quite honestly, it’s very upsetting, and I'm sure there's a lot of people in our position who are experiencing the exact same thing. It was definitely one of the main reasons why we thought that this was a great deal.”
Now, the team is working to resolve the ticketing snafu.
After NBC 6 called the Dolphins, the team contacted the couple Friday saying they would work it out and get them the tickets.
Meantime, the Dolphins said they would try to satisfy other fans that got caught up in the deadline without getting the college tickets.