Closed Captioning Contact Information
Information on how to contact WTVJ concerning closed captioning
AP
WTVJ Closed Caption Contact Information:
Contact Name: Terry Smith
Title: Director of Technology
Contact Number:(954) 622-6502
Fax Number: (954) 622-6682
Postal Mailing Address: WTVJ-NBC 6
15000 SW 27th Street
Miramar, FL 33027
E-Mail Address: terry.smith@nbcuni.com and WTVJclosedcaption@nbcuni.com
Captioning Complaint Process
Effective immediately, viewers who believe that a television station has failed to meet its captioning obligations may initiate a complaint process either at the FCC or with the television station directly. Complaints must be in writing and submitted to the station by e-mail, fax or letter within sixty (60) days of the occurrence of the captioning problem.
For a complaint first filed directly with a broadcaster, stations must respond in writing to the viewer within thirty (30) days after receipt of a closed captioning complaint. If a station's response does not satisfy the viewer, he or she may then file a complaint with the FCC.
If the complaint is first filed at the FCC, the FCC will promptly forward the complaint to the station. The station must respond in writing to the FCC and the viewer within thirty (30) days of receipt of the complaint from the FCC.
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