The Miami-Dade Consumer Services Department is urging people to check their cell phone bills to make sure they aren’t being overbilled.
Alejandra Casto-Nunez, of the Consumer Services Department, said Wednesday that if something isn’t quite right with the bill, report it.
Lyna Malloy, who works in Miami, ended up canceling her T-Mobile service months ago when she saw multiple extra charges of $6 on her monthly cell phone bill from a third party.
She had received an advertising text message on her phone from a third party who she didn’t know. She responded by texting back that she didn’t want it and not to contact her again. Instead, she was billed for that text message and was still on the marketing call list.
“I know that this is happening to other people who are not aware of it,” she said.
A representative for T-Mobile couldn’t immediately be reached for comment.
Malloy says she got a refund for one month but became alarmed when a co-worker recently complained to her that the same thing was happening with her cell phone bills.
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Castro-Nunez said there is no way to specifically track the number of such complaints
"Cell phone users should diligently read their bills every single month and contact their cell phone providers when they believe they are being overbilled or overcharged," she said.
