Local Repair Shop Closes Doors Without Returning Items to Customers - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

Local Repair Shop Closes Doors Without Returning Items to Customers

    processing...

    NEWSLETTERS

    Repair Store Closes Without Returning Items

    After a local repair shop closes its doors without notice, customers reach out to NBC 6 Responds to find out how they can get their items back.

    (Published Thursday, Aug. 30, 2018)

    Adriana Bukstel got a surprise when she went to crank up her barely used generator. Bukstel found a family of possums living inside of the boxed-up generator she kept in the garage.

    "They chewed up wires, they chewed up the gas tank, so we thought, okay we have to take it to Bitter Blue because they always fix our equipment," Bukstel told us.

    During the first week of July, her husband brought it to Bitter Blue Lawn and Garden in Pembroke Pines.

    They paid a deposit and left the generator valued at around $1,000 to be repaired.

    On-Demand, Mobile Fuel Service Delivers Gas to Customer

    [MI] On-Demand, Mobile Fuel Service Delivers Gas to Customer

    NBC 6's Sasha Jones tests out Neighborhood Fuel, an app that delivers gas to you.

    (Published Tuesday, Sept. 4, 2018)

    Two weeks later when they returned to pick it up, she says the doors to the business were closed.

    "We thought maybe they are on a vacation and didn't post a sign or maybe had a family emergency because they have never let us down before," Bukstel said.

    After weeks without a word from the store's owner she reached out to NBC 6 Responds.

    Mysterious Uber Code Text Messages

    [MI] Mysterious Uber Code Text Messages

    NBC 6 Responds looks into the mysterious texts from Uber users nationwide have been getting. Sasha Jones reports.

    (Published Wednesday, Aug. 29, 2018)

    We found out Adriana was not alone.

    Other customers filed police reports and reported missing items like power washers, edge trimmers, lawn mowers and other equipment locked inside the closed business.

    The reports say police advised the customers to take the matter up in small claims court.

    Car Catches Fire After Repair

    [MI] Car Catches Fire After Repair

    A South Florida man whose car was destroyed by a fire soon after service work was done called NBC 6 Responds after he couldn’t get answers from the car maker or service center. NBC 6's Sasha Jones reports.

    (Published Thursday, Aug. 23, 2018)

    When we showed up at the store we found more people baffled by the closure.

    "I was coming here to pick up my pressure cleaner and now they are gone," Robert Beckman told us.

    "This week it's closed. I don't know what's going on," Santo Rosario said.

    We also found a sign on the door stating "Store Closed" along with a telephone number.

    We called the store's number and left a message.

    We later spoke with a man who identified himself as the property manager of the building.

    He told us he has not heard from the owners of Bitter Blue Lawn and Garden in weeks and that they had not paid their August rent.

    He told us the landlord will not be able to open the doors of the store to give people their items back until they complete the eviction process.

    But it's a process that is just getting started.

    In Broward County, a tenant must be given a three-day notice to pay rent or leave.

    After those three days are up, it is up to the landlord to file the eviction case in court. Until the court has served an Order of Eviction, the landlord cannot remove property that is inside.

    The property manager told us they plan to return people's items as soon as possible.

    Adriana and other customers call this is a big inconvenience.

    "My hope is that we don't get a hurricane before I get my generator back," Bukstel said.

    NBC 6 Responds was not able to make contact with the owners of Bitter Blue Lawn and Garden. We tried calling a listed phone number and going to a listed address.

    Get the latest from NBC 6 anywhere, anytime