Man Unhappy With Wig Delivery Denied Refund - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

Man Unhappy With Wig Delivery Denied Refund



    Man Unhappy With Wig Delivery Denied Refund

    A South Florida man looking to enhance his looks ordered a wig online. But, when he received the delivery, he says the product was defective. He tried to get a refund, but his request was denied. That’s when he called NBC 6 Responds for help.

    (Published Tuesday, June 11, 2019)

    Ignazio Amato wanted to enhance his looks. He found what he thought would be the perfect wig on Amazon. When he received the delivery, the wig wasn't quite right.

    "It cost me $146. I saw it got some damage because I don't see full coverage," Ignazio explained.

    He says he called Amazon to complain and asked to return it for a refund.

    Ignazio says he was told the wig was from a third-party seller and that someone would get back to him. A week later, he got a call back and says he was told to send back the wig, pay the shipping return fee and then he would be refunded the shipping fee along with the cost of the wig.

    Property Tax Mix-Up

    [MI] Property Tax Mix-Up
    Some first-time home buyers thought they did everything right when they closed on their home, but a year after moving in, they got a notice saying they were late on their property taxes.
    (Published Thursday, Oct. 3, 2019)

    Ignazio says he thought it was strange to pay for return shipping but says he followed the instructions he was given.

    "He told me for sure, 100% Amazon is responsible to pay both. So, that's why we sent it back," Ignazio recalled.

    He paid $84 to ship the wig back and once Amazon received confirmation of the shipment he got this email saying: "We have investigated your claim and denied your request because you are not eligible for a refund under the A to Z guarantee."

    More Victims Sue Conagra Over Exploding Cans of Pam

    [MI] More Victims Sue Conagra Over Exploding Cans of Pam

    Seventeen new lawsuits were filed against the maker of Pam cooking spray, as victims say they were severely injured when cans exploded in their kitchens.

    (Published Wednesday, Oct. 2, 2019)

    That's when Ignazio decided to call NBC 6 Responds/T51 Responde. We reached out to Amazon to ask about Ignazio's case and its refund policy. This is the statement sent by the company: "We are working directly with the customer to resolve his issue."

    A few days later, Ignazio received an email from Amazon confirming a $149 refund for the wig. The email also stated the company was sending the return shipping receipt to the third-party seller to get that portion of the refund issued.

    "I'm so happy I received all the money back and thank you very much," Ignazio said.

    You Should Read the Fine Print of Health Fitness Apps

    [MI] You Should Read the Fine Print of Health Fitness Apps

    Health-related apps come with benefits, but experts warn consumers that there could also be some downsides. Consumer Investigator Sasha Jones breaks down what you can do to help increase security and protect your privacy.

    (Published Monday, Sept. 30, 2019)

    While Amazon wouldn't go into specifics about Ignazio's case or its refund policy, on its website Amazon says the A to Z guarantee protects consumers when purchased items are sold and fulfilled by a third-party seller. It also says, in the end, Amazon's team determines if the consumer is eligible for a refund and it may be required to contact the seller first.

    Get the latest from NBC 6 anywhere, anytime