'Show Me the Money' Says Woman to Bank About $15,000 - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

'Show Me the Money' Says Woman to Bank About $15,000



    NBC 6 Responds: Bank Account Recovery

    A woman handed over $15,000 to a bank years ago as collateral for a secured line of credit. But she says when she started asking questions about it -- she was told the bank had no record of the money. Her search to find out what happened to it led nowhere until NBC 6 Responds got involved. (Published Friday, May 19, 2017)

    Zola Keller is a busy woman. She spends her days selling special occasion dresses at her shop on Las Olas Boulevard. She works hard for her money and fights for what she thinks is right.

    “It just makes me angry,” she told NBC 6. “I don’t like when things are unfair.”

    In 1991, Zola and her late mother used $15,000 as collateral for a line of credit with Flagler Federal. In turn they were given a lower interest rate on a loan, while the money they put down as collateral was supposed to be growing.

    “It was supposed to be as a certificate of deposit, that’s the way I understood it to be,” she said.

    Property Tax Mix-Up

    [MI] Property Tax Mix-Up
    Some first-time home buyers thought they did everything right when they closed on their home, but a year after moving in, they got a notice saying they were late on their property taxes.
    (Published Thursday, Oct. 3, 2019)

    Flagler Federal became First Union, which then turned into Wachovia. Zola said she first started asking questions about the secured line of credit back then and even hired an attorney to help.

    “They ignored us for a while,” she said.

    But in 2010, Zola received a series of responses from Wachovia, saying they keep certain records for up to 10 years. One of the letters said they searched their records and could not find anything showing that the line of credit “is currently secured by any depository account,” adding that they “surmise” that any CD used to secure the line “…was closed by one of the owners outside the time frame”.

    More Victims Sue Conagra Over Exploding Cans of Pam

    [MI] More Victims Sue Conagra Over Exploding Cans of Pam

    Seventeen new lawsuits were filed against the maker of Pam cooking spray, as victims say they were severely injured when cans exploded in their kitchens.

    (Published Wednesday, Oct. 2, 2019)

    “I have to prove to them that I didn’t take the $15,000,” she said. “It’s not right. It’s just not right.”

    Meantime, Zola said her line of credit was showing up on Wachovia statements as secured. That bank eventually merged with Wells Fargo. Zola’s concerns grew when she noticed references to the line being secured were dropped.

    “Where did it go?” she said. “You can’t pull something away after 20 years saying you had it, now you don’t have it. How do you do that?”

    You Should Read the Fine Print of Health Fitness Apps

    [MI] You Should Read the Fine Print of Health Fitness Apps

    Health-related apps come with benefits, but experts warn consumers that there could also be some downsides. Consumer Investigator Sasha Jones breaks down what you can do to help increase security and protect your privacy.

    (Published Monday, Sept. 30, 2019)

    NBC 6 Responds took her concerns to Wells Fargo and the bank said they’d look into the situation.

    A few weeks later, Zola told us the issue had been resolved and she was happy with the end result. She signed an agreement preventing her from disclosing any details, but she had previously told NBC 6 she would keep fighting unless the bank returned her $15,000.

    Wells Fargo didn’t offer specifics on what happened with Zola’s account for “privacy and confidentiality reasons,” adding: “We have reached out to her regarding her concern, and we consider the matter closed.”

    Miami Beach Company Fined For 'Certified Organic' Claim

    [MI] Miami Beach Company Fined For 'Certified Organic' Claim

    Truly Organic Inc. says their products were organic luxury products on advertisements posted online, but the Federal Trade Commission says that’s not true.

    (Published Friday, Sept. 27, 2019)

    If you have money invested, check your accounts regularly.

    Manuel Lasaga, a professor at FIU’s Department of Finance, said he recommends taking it a step further and actually saving periodic printouts of your investments and accounts. That way it’ll be easier to trace your money if any questions arise.