'Show Me the Money' Says Woman to Bank About $15,000 - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

'Show Me the Money' Says Woman to Bank About $15,000

    processing...

    NEWSLETTERS

    NBC 6 Responds: Bank Account Recovery

    A woman handed over $15,000 to a bank years ago as collateral for a secured line of credit. But she says when she started asking questions about it -- she was told the bank had no record of the money. Her search to find out what happened to it led nowhere until NBC 6 Responds got involved. (Published Friday, May 19, 2017)

    Zola Keller is a busy woman. She spends her days selling special occasion dresses at her shop on Las Olas Boulevard. She works hard for her money and fights for what she thinks is right.

    “It just makes me angry,” she told NBC 6. “I don’t like when things are unfair.”

    In 1991, Zola and her late mother used $15,000 as collateral for a line of credit with Flagler Federal. In turn they were given a lower interest rate on a loan, while the money they put down as collateral was supposed to be growing.

    “It was supposed to be as a certificate of deposit, that’s the way I understood it to be,” she said.

    On-Demand, Mobile Fuel Service Delivers Gas to Customer

    [MI] On-Demand, Mobile Fuel Service Delivers Gas to Customer

    NBC 6's Sasha Jones tests out Neighborhood Fuel, an app that delivers gas to you.

    (Published Tuesday, Sept. 4, 2018)

    Flagler Federal became First Union, which then turned into Wachovia. Zola said she first started asking questions about the secured line of credit back then and even hired an attorney to help.

    “They ignored us for a while,” she said.

    But in 2010, Zola received a series of responses from Wachovia, saying they keep certain records for up to 10 years. One of the letters said they searched their records and could not find anything showing that the line of credit “is currently secured by any depository account,” adding that they “surmise” that any CD used to secure the line “…was closed by one of the owners outside the time frame”.

    Repair Store Closes Without Returning Items

    [MI] Repair Store Closes Without Returning Items

    After a local repair shop closes its doors without notice, customers reach out to NBC 6 Responds to find out how they can get their items back.

    (Published Thursday, Aug. 30, 2018)

    “I have to prove to them that I didn’t take the $15,000,” she said. “It’s not right. It’s just not right.”

    Meantime, Zola said her line of credit was showing up on Wachovia statements as secured. That bank eventually merged with Wells Fargo. Zola’s concerns grew when she noticed references to the line being secured were dropped.

    “Where did it go?” she said. “You can’t pull something away after 20 years saying you had it, now you don’t have it. How do you do that?”

    Mysterious Uber Code Text Messages

    [MI] Mysterious Uber Code Text Messages

    NBC 6 Responds looks into the mysterious texts from Uber users nationwide have been getting. Sasha Jones reports.

    (Published Wednesday, Aug. 29, 2018)

    NBC 6 Responds took her concerns to Wells Fargo and the bank said they’d look into the situation.

    A few weeks later, Zola told us the issue had been resolved and she was happy with the end result. She signed an agreement preventing her from disclosing any details, but she had previously told NBC 6 she would keep fighting unless the bank returned her $15,000.

    Wells Fargo didn’t offer specifics on what happened with Zola’s account for “privacy and confidentiality reasons,” adding: “We have reached out to her regarding her concern, and we consider the matter closed.”

    Car Catches Fire After Repair

    [MI] Car Catches Fire After Repair

    A South Florida man whose car was destroyed by a fire soon after service work was done called NBC 6 Responds after he couldn’t get answers from the car maker or service center. NBC 6's Sasha Jones reports.

    (Published Thursday, Aug. 23, 2018)

    If you have money invested, check your accounts regularly.

    Manuel Lasaga, a professor at FIU’s Department of Finance, said he recommends taking it a step further and actually saving periodic printouts of your investments and accounts. That way it’ll be easier to trace your money if any questions arise.