Tips for Buying Online

Our guide to making safe purchases online.

Online scammers are imitating websites like eBay to make you think you are purchasing an item through a reputable site, but in reality, you're not. Here's how to make safe purchases online.

  • To purchase an item on eBay, the item needs to be listed on eBay.com. Communication between buyers and sellers is facilitated through eBay.com. eBay transactions do not take place via personal emails between buyers and sellers.
  • Only transactions that take place on eBay.com are covered by eBay’s Buyer Protection Program.
  • My Messages within your eBay account is the definitive, legitimate source for any email that relates to your account. If you receive an email that purports to be from eBay, but it is not in My Messages, it's a fake email.
  • Consumers should keep in mind that the "From" field of an email can easily be altered. It is not a reliable indicator of the true origin of the email.
  • Deal locally with folks you can meet in person- follow this one rule and avoid 99% of scam attempts on Craigslist.
  • Fake cashier checks and money orders are common, and banks will cash them and then hold you responsile when the fake is discovered weeks later.
  • Craigslist is not involved in any transaction, and does not handle payments, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"
  • Never give out financial information (bank account number, social security number, eBay/PayPal info, etc.)
  • Avoid deals involving shipping or escrow services and know that only a scammer will "guarantee" your transaction.
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