Woman Needed Her ‘Lifeline to the Outside World’ Fixed - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

Woman Needed Her ‘Lifeline to the Outside World’ Fixed

    processing...

    NEWSLETTERS

    Woman Needed Her 'Lifeline to the Outside World' Fixed

    A South Florida woman had trouble getting her landline repaired. NBC 6 Responds helped her get results.

    (Published Thursday, Jan. 17, 2019)

    For Nancy Streno, the sound of her home phone ringing gives her peace of mind.

    “It’s my lifeline to the outside world,” she said.

    Streno’s landline offers her a way to stay connected with her family. So when her phone suddenly stopped working in October, she didn’t realize there was a problem until she got an unexpected visit from her kids.

    “They came to the door to see if I was alive or lying on the floor,” she told NBC 6 Responds.

    Streno called AT&T to report the problem and said several technicians came out to her home to check it out, the last one told her they had found the source of her silence.

    “They said there was a line corroded,” she said. “It was underground and it had to be dug up and replaced.”

    Days turned into weeks, she said, and her questions about when the repair would be made went unanswered.

    “I was angry about it because I felt I was getting the brush off,” she said. “I was on the verge of breaking down and buying one of those iPhones, which I didn’t want to do, and I had seen one of your NBC 6 Responds on TV and I said I think I’ll give them a shot.”

    Streno shared her story with NBC 6 Responds, along with details needed to help her get her house phones up and running again.

    “They fixed it,” she said. “I mean, within 24 hours of hearing from you, which is what I found miraculous.”

    Man Fights Claim He Left Blood Stains in Ride-Sharing Car

    [MI] Man Fights Claim He Left Blood Stains in Ride-Sharing Car

    A man visiting South Florida during the holidays got a surprise after using a ride-sharing program. He was charged a $100 damage fee after the driver accused him of spilling blood in the car. But, the man says he didn't cause the damage.

    (Published Monday, Jan. 28, 2019)

    In a statement, AT&T confirmed they had “…restored service to this customer and apologized for any inconvenience.”

    Streno said she learned a valuable lesson from the experience.

    “I’ve learned that if I have a similar problem, guess who I’m going to call,” she said.

    Protect Yourself From Odometer Fraud

    [MI] Protect Yourself From Odometer Fraud

    Be extra careful if you're buying a used car older than 10 years -- the mileage in the odometer may not be accurate. NBC Consumer Investigator Alina Machado shows you ways you can protect yourself.

    (Published Friday, Jan. 25, 2019)

    Get the latest from NBC 6 anywhere, anytime