Jackson Memorial Hospital's Ryder Trauma Center

Chilling 911 Call Released in Fatal Florida Keys House Fire

The frantic 911 call from a young Florida Keys woman whose mother and two siblings were killed in a house fire was released Tuesday.

The chilling call, made by 19-year-old Courtney Shores, was made as the fire engulfed the home of her mother, 46-year-old Robin Ferrer, on Ramrod Key early Sunday.

"Is anybody in the house?" the 911 operator asked Shores.

"Yes, there are two children and my mother. They're trapped upstairs," Shores replied.

"Are they awake?" the operator asked.

"Yes, they're screaming," Shore said.

Ferrer died in the fire along with her 7-year-old son Roman and 5-year-old daughter Hazel. Ferrer's older son, 18-year-old Jacob Shores, was airlifted to Jackson Memorial Hospital's Ryder Trauma Center with severe burns he sustained while trying to save his family.

Shore also tried to help and was uninjured. She's heard screaming in the background of the 911 call, as she and her brother try to break a window to try to get their mother and the other kids to safety.

"There's no ladder or anything that they can jump down to?" the operator asked at one point.

"No, they're locked in, they're locked inside," Courtney Shores said. "I can see flames, they're trapped, there's only one way out and it's on fire."

Shores is heard telling her brother to throw something at the window, but it won't break.

"We're trying but there's no way to break it, there's no way," she said. "The only exit is completely on fire."

Jacob Shores is expected to recover from his injuries. The state fire marshall and Monroe County Sheriff's detectives are investigating the cause of the fire.

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