A New York City worker on a help line faces suspension from his job again for answering customer-service calls in a robotic voice, according to reports.
Ronald Dillon, 67, who works on a help line for the city Department of Health and Mental Hygiene, could receive a 30-day unpaid suspension for impersonating a machine, misdirecting callers and failing to answer his boss, according to the New York Post.
The Health Department wanted Dillon fired for insubordination, reports the Post, and still hasn't decided whether to accept the court's suspension recommendation, which was issued two weeks ago.
Dillon was suspended for 20 days last year after callers complained about the robotic voice.
For a six-month period in 2012 and 2013, he would state in an "unprofessional, robotic voice, 'You have reached the help desk. This is Mr. Dillon. How may I help you?'" according to last year's ruling.
Dillon would eventually adjust his voice to a "normal tone," but callers didn't like how he greeted them, according to the New York Times.
Dillon, who unsuccessfully tried to appeal the judge's decision to suspend him for insubordination in 2014, argued that he was only trying to neutralize his Brooklyn accent.
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He added that his boss was constantly "harassing" and "belittling" him, according to the Times, and wanted to maintain an even phone voice so that his boss wouldn't have an excuse to harp on him any further.
Dillon and the Health Department could not be reached for comment.
