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Tough Time Reaching Someone About Unemployment? You're Not Alone
It doesn’t matter how often she calls or when, Laurie Scop said she hadn’t been able to reach anyone at Florida’s Department of Economic Opportunity — the agency that handles unemployment benefit claims — for months. “I call every day,” she said. “I call toward the beginning of the day, I call towards the end of the day.” The...
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Floridians Reporting Difficulty Reaching Anyone at DEO for Unemployment
It’s a frequent complaint we get: people who say they can’t get a hold of anyone when they have issues with their unemployment claim. NBC 6’s Alina Machado has more
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DEO Launches New Tool to Verify Identities, Help Those Locked Out of System
NBC 6 Responds has heard from dozens of people locked out of the state’s online unemployment portal, CONNECT. It’s a recurring issue for people trying to claim their unemployment benefits. We first told you about this issue more than a year ago. Since then, the state’s unemployment agency hired a third-party vendor to help verify the identities of people...