DEO

It doesn’t matter how often she calls or when, Laurie Scop said she hadn’t been able to reach anyone at Florida’s Department of Economic Opportunity — the agency that handles unemployment benefit claims — for months. “I call every day,” she said. “I call toward the beginning of the day, I call towards the end of the day.” The...

It’s a frequent complaint we get: people who say they can’t get a hold of anyone when they have issues with their unemployment claim. NBC 6’s Alina Machado has more

NBC 6 Responds has heard from dozens of people locked out of the state’s online unemployment portal, CONNECT. It’s a recurring issue for people trying to claim their unemployment benefits. We first told you about this issue more than a year ago.  Since then, the state’s unemployment agency hired a third-party vendor to help verify the identities of people...