• cruises May 18

    Man Turned to NBC 6 Responds for Help in $40,000 Cruise Refund Fight

    It was a family trip to celebrate their golden wedding anniversary on a Hawaiian cruise. But when the pandemic hit and changed those plans, a South Florida man turned to NBC 6 Responds for help getting back the tens of thousands of dollars he paid.

  • refund Oct 13, 2020

    Changes in Ticket Company's Refund Policy Under Fire

    Melissa Pelaez-Nava says it wasn’t a hard decision to buy concert tickets to see Elton John at the American Airlines Arena. “I purchased the tickets as a gift for my mom and her husband for Christmas,” Pelaez-Nava told NBC 6 Responds. She bought the tickets before the pandemic using online ticket broker StubHub. The tickets for the May 2020 concert…

  • concerts Oct 12, 2020

    Refund Policy Changes

    The pandemic has forced concerts to cancel across the country, but one woman says she can’t get a refund from a popular online ticket broker, despite the event being postponed for two years. NBC 6’s Sasha Jones reports.

  • Responds Sep 10, 2020

    Technical Glitch May Have Caused Cruise Refunds Delay

    Many airlines, hotel brands and cruise lines have issued voluntary refunds for cancellations due to COVID-19, but one man says his refund fell through the cracks.

  • Responds Sep 10, 2020

    Cruise Refund Frustration

    Many airlines, hotel brands, and cruise lines have issued voluntary refunds for cancellations due to the pandemic, but one man says his refund fell through the cracks. Consumer Investigator Sasha Jones has how a technical glitch may have impacted his refund and others.

  • Responds Aug 28, 2020

    Chargebacks: What They Are & How to Get Them

    We’ve all run into issues when asking for a refund, but there’s another way to get your money back: chargebacks. Here’s what you need to know about what chargebacks are and how to get them.

  • lawsuit Apr 21, 2020

    Fans Sue MLB, Teams Over Ticket Money, Ask for Class Action

    A pair of fans in New York sued Major League Baseball, Commissioner Rob Manfred and the 30 teams, asking for their money back for tickets and for certification of class-action status.

  • coronavirus Apr 14, 2020

    Ticketmaster Changes Refund Policy

    Ticketmaster has changed its refund policy amid postponements and cancelations due to the coronavirus. Ticketmaster says it will only issue a refund for canceled events. The company says the policy for postponed events has been consistent, but its wording online has been edited for clarity.

  • coronavirus Apr 10, 2020

    Consumer Waiting for Refund Stuck in Limbo

    It was supposed to be a special celebration for one of Jessica Pupo’s little superheroes at an indoor activity center in Miami-Dade. “It has everything,” she said.  “It has a bounce house, it has rock climbing.” Then COVID-19 hit South Florida, causing the closure of non-essential businesses in Miami-Dade County last month.  So Jessica had to get creative. “We...

  • coronavirus Apr 10, 2020

    Consumer Waiting for Refund Stuck in Limbo

    A mother is looking to get a refund after the business she wanted to throw her son’s birthday party at shut down due to the pandemic. NBC 6’s Alina Machado reports.

  • Responds Feb 19, 2020

    Woman Fights for Refund After Surgery

    For Sandra Solazzo, 2018 was a difficult year. She lost her mother in July and had a hysterectomy in October after doctors made an alarming discovery. “They found out that I had a fibroid on the back of my uterus the size of a melon,” Sandra said. The surgery went well and more than a year later, she had recovered...

  • coronavirus Feb 3, 2020

    How to Get a Refund for Coronavirus and Asia Travel

    If you have a trip to Asia coming up, you might be eligible to reschedule it or cancel it without penalties or fees. Some non-refundable reservations might even be eligible for a refund. Check with your airline, hotel, or cruise line. We’ve compiled a list of links, below, to help you determine what your provider’s options are. If a...

  • NBC 6 Responds Dec 12, 2019

    Man Fights for Hotel Refund

    A man thought he had not been charged for a hotel reservation. But when he saw the charge pop up on his credit card account and he couldn’t get things squared away, he contacted NBC 6 Responds.

  • Responds Dec 13, 2019

    Man Fights for Refund for Cancelled Hotel Room

    Charles Crisci knew a trip to her home country was exactly what his wife, Alla, needed. “Because family is very important,” he told NBC 6 Responds. He said it had been five years since his wife had visited her mother and daughter in Ukraine. “We forget how fragile our parents are,” he said. Charles said that’s the reason he decided…

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