October 23, 2020 6:32 pm Customer Service Survey Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service, from refund delays and denials to ignored emails and unanswered phone calls. US & World Videos 1:15 Surveillance video shows shooting at Medley truck yard 1:38 13-year-old electric scooter rider killed in crash in North Lauderdale 0:36 Kendall man found guilty in fatal shooting of neighbor in 2015 dog poop dispute 2:20 Father shot 6-year-old son before turning gun on himself in Hialeah murder-suicide: Police 1:35 6 to know – Top stories for the day