Floridians have recovered more than $16 million from insurance companies over the first half of 2017, with the help of the taxpayer funded Insurance Consumer Helpline.
Run by Florida’s Chief Financial Officer, the helpline works on behalf of consumers who have disputes with their insurance companies regarding unpaid and underpaid claims, along with premium refunds. Many simple errors when filing a claim, like forgetting to include photos or failing to sign a form can lead to a claim denial or getting back less money than expected.
Ashley Carr is the CFO’s spokesperson. She says this is where the hotline can help.
“We are there to represent the consumer’s interest, and to try to provide some expertise to maybe reach a middle ground between the insurance company and the consumer so that everybody feels there is a fair and amicable resolution to whatever the issue may be," said Carr.
Any Floridian who has a dispute with their insurance company can call the Insurance Consumer Hotline at 877-693-5236. More than 140,000 people have used the service so far this year, which works for any type of insurance issue.