For G’Nadine Grant, dressing up for Christmas is a tradition she takes seriously.
Her closet is full of festivity, from ugly sweaters to Santa stockings to elf shoes.
"Christmas hats, Christmas dresses, everything, the whole shebang," she said.
But this year, her holiday cheer is mixed with shock.
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Grant went on Walmart's website looking for ugly Christmas sweaters and said she couldn’t believe what we saw when she typed in "plus-size ugly Christmas sweaters women" in the search bar.
"I’m livid. I’m very angry," she said.
The website lists the sizes as 3x, 4x, 2xxl — and "cow."
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"Obviously, these are for larger people, and you’re referring to larger people as 'cows,' really?" Grant said. "It shouldn’t be on your website. I don’t think it was a prank cause if it was a prank that’s definitely not funny."
Grant tried calling the company’s corporate office but hit a dead end.
"This is not really a customer service issue. This is a corporate office issue that Walmart would allow something like this to go on their website. So nothing was really done," she said.
NBC 6 reached out to Walmart Tuesday night for a statement, and a spokesperson wrote back, "This is certainly not ok and we are working to determine what is going on now."
"In this instance, the customer had searched for a plus sized cow ugly Christmas sweater. And that’s how that word got up there," Carrie McKnight from Walmart's eCommerce department said Thursday. "It is in no way a descriptor of a size. It is just a sweater. A cow sweater that somebody had searched before."
Grant says she feels like the label could lead to body shaming.
"I’m angry for new mothers that just had babies and you may be a little bit insecure because they’ve added a few pounds or whatever," she said.
McKnight said she understands how the glitch is confusing.
"It’s not representative of who we are as a company," she said.
