Delays at South Florida Airports After US Customs and Border Protection Outage - NBC 6 South Florida

Delays at South Florida Airports After US Customs and Border Protection Outage



    Delays at South Florida Airports After Customs System Outage

    NBC 6's Stephanie Bertini reports on the delays at South Florida airports that were triggered by a multi-state outage of the U.S. Customs system. (Published Monday, Jan. 2, 2017)

    A multi-state outage for Customs and Border Protection that was affecting travelers at South Florida airports Monday evening was fixed after a few hours.

    Travelers reported being stuck in long lines at both Miami International Airport and Fort Lauderdale-Hollywood International Airport.

    An official for MIA said passengers on more than 30 international flights that arrived after 6 p.m. were affected by the outage.

    U.S. Customs and Border Protection said the outage started at 5 p.m. and ended at 9 p.m. The CBP said in a statement that it took "immediate action to address the issue." Officials said there was no indication the outage was malicious in nature.

    One traveler at MIA, Carlos Rico, told NBC 6 that two people passed out while waiting in line. Miami-Dade Fire Rescue responded to Customs to treat travelers complaining of heat, fatigue and exhaustion. Miami International Airport tweeted that its A/C was on the coolest setting.

    A man traveling from Montego Bay, Jamaica had a connecting flight to St. Louis which he missed due to the outage. "They were having to do everything manually. They didn't try to expedite people trying to get a connecting flight," said Michael Desyllas. 

    The outage was also affecting Hartsfield-Jackson Atlanta International Airport and Logan International Airport in Boston. 

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