Florida Food Stamp Calls Outsourced To India

Lawmakers outraged as call center customers routed out of country

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Florida lawmakers are outraged that the state is paying JPMorgan Chase to provide food stamp program services -- particularly customer call centers in India

The Palm Beach Post reported Thursday that lawmakers are investigating. The legislators said those call center jobs should be handled by people in Florida. 

Department of Children and Families spokeswoman Judi Spann tells The Associated Press that the state paid JPMorgan Chase to handle a range of services for the Electronic Benefit Transfer program, including customer service and administration of the debit-type card that food stamp recipients use to buy groceries. 

Calls about food stamp applications are handled in the state, but calls about the card are handled elsewhere in the U.S. and in India.

Copyright AP - Associated Press
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