United Airlines is pausing its pet-shipping business after mishaps that include a dog winding up in Japan instead of Kansas.
United said Tuesday that it will halt PetSafe reservations while it reviews the service, which lets customers ship pets as cargo. Fees can run several hundred dollars for a medium-size or big dog.
The review, expected to finish by May 1, doesn't affect pets in the cabin like the French bulldog that died last week after a flight attendant ordered a passenger to put her pet carrier in the overhead bin.
United said it will honor any existing reservations confirmed as of March 20, 2018, and will assist any customer that wishes to cancel their reservation.
After that incident, United chartered a private jet to return the German shepherd from Japan. Two days later another flight made an unplanned landing in Ohio because it was carrying a dog that was put on the wrong plane.
Both of those animals were flying in the cargo hold.
United spokesman Charles Hobart said the airline was pausing new PetSafe reservations while it reviews and improves the program. He said the airline would consult independent experts in pet safety. He said the airline is not killing the program, but did not give a date for when it would resume.
Hobart said the airline also will give airport crews more advance warning about the number and type of animals flying in cargo for each flight. He said a ramp supervisor will be required to oversee the loading and unloading of all animals in cargo, and another official will have to certify that the animals were handled properly before the flight takes off.
United announced last week that to avoid a repeat of the dog dying in an overhead bin, it will put brightly colored tags on carriers containing pets in plane cabins. The airline says the flight attendant who told a woman to put her carrier in the overhead bin on a Houston-to-New York flight didn't understand that there was a dog inside, an account that the family and other passengers disputed.