Locals Seeing Results After Melting Dashboard Complaints - NBC 6 South Florida
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Locals Seeing Results After Melting Dashboard Complaints

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    NEWSLETTERS

    NBC 6 Investigators help locals get results after their dashboards were melting. (Published Friday, July 24, 2015)

    When Audrey Wallace touches the dashboard of her Toyota Camry, it's quite a change from how it was last year when NBC 6 Investigators interviewed her about the dashboard.

    At the time, it was literally melting in the Florida sun

    Now, she has a new dashboard that's not melting.

    "I think Channel 6 played a big part in having this done," Wallace said. "Bringing it forward embarrassed the dealer, I think. They really had no choice but to do it."

    The Pembroke Pines woman is not alone. NBC 6 Investigators uncovered similar complaints to that of Wallace's last year from car owners across South Florida and other hot weather states.

    A Miami attorney filed a lawsuit representing hundreds of people, calling for dashboard replacements.

    "Now they are saying, 'Yes, there's a problem and yes, we are going to fix it," said Juan Bauta, an attorney who represents the plaintiffs.

    Earlier this year, Toyota announced a big warranty extension, agreeing to replace the dashboards in more than 4.5 million Toyota and Lexus vehicles.

    But it took Wallace another six months to get hers.

    "I feel safe in the car and can drive it again," Wallace said. "I don't have to get in the car and wonder if I'll be able to see or wonder if the stickiness and shininess is going to block my vision."

    The replacement process has been slow because the company didn't have a large inventory in stock to replace the part.

    "I was one person but the media brought it to the attention of the world," Wallace said.

    Here's he list of car makes with melting dashboards:

    Toyota:

                Model          Model Year     Approximate UIO

    • 4Runner       2003-2005        328,600
    • Avalon         2005-2010        331,400
    • Camry/HV    2007-2011       1,631,200
    • Sienna         2004-2010        924,800
    • Solara         2004-2008         203,400


    Lexus:

               Model          Model Year       Appx. UIO

    • ES 350       2007-2008       175,800
    • GX 470       2003-2008       156,200
    • IS 250/350   2006-2008      146,000
    • LS 460         2007                19,000
    • RX 330        2004-2006       285,800
    • RX 350        2007-2009       233,100
    • RX 400h      2005-2008        66,300
       

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