Watch Out For Scammers Posing as Legitimate Businesses - NBC 6 South Florida
NBC 6 Responds

NBC 6 Responds

Responding to every consumer complaint

Watch Out For Scammers Posing as Legitimate Businesses

    processing...

    NEWSLETTERS

    Watch Out for Scammers Posing as Legitimate Businesses

    A woman says scammers have been calling her, posing as tech support specialists. She called NBC 6 Responds, hoping her story would help others avoid being duped.

    (Published Tuesday, Feb. 12, 2019)

    Every time Joan Rosenfeld hears her phone ring, she wonders if it's another scammer trying to trick her.

    "It makes me very nervous," she told NBC 6. "Nobody needs this stress."

    She's been the victim of identity theft before, so she became worried when she started getting suspicious calls a few weeks ago.

    "They said that my Microsoft license key had expired and that my computer was going to shut down unless I called them to repair this," she said. "I don't even know what a license key is."

    Pet Sitter Application Issues

    [MI] Pet Sitter Application Issues

    NBC 6's Sasha Jones reports.

    (Published Monday, March 4, 2019)

    A Windows license key is linked to the operating system on a PC. Microsoft told NBC 6 "properly activated Windows for consumer licenses don't expire" and that "Microsoft will never proactively call you to provide technical assistance."

    NBC 6 Responds wanted to talk to the people who had been calling Rosenfeld. At first, they seemed to stay on script, explaining to us what they had told her about the expired license key. But when we asked them if they were scammers, they quickly hung up. When we dialed the number again, it was no longer in service.

    "They'll find another number and start scamming all over again," Rosenfeld said.

    Student Struggles With Visual Impairment

    [MI] Student Struggles With Visual Impairment

    A local college student says he’s working toward becoming a teacher, despite having a visual impairment. But when the FIU student said he hit new hurdles, he decided to ask NBC 6 Responds for help. Alina Machado explains.

    (Published Friday, March 1, 2019)

    The Better Business Bureau told NBC 6 they see complaints about these types of scams all the time.

    "The best thing to do is search for a number for the company that you actually know and tell them what's going on," said Cinthya Lavin, communications director for the BBB of Southeast Florida. "Hopefully they'll be able to tell you that it's a scammer or a hacker or maybe you do need to purchase something because you have a trial version."

    Rosenfeld hoped her story would help others not get duped by hackers.

    Closed Business Leaves Customers Waiting Weeks for Refund

    [MI] Closed Business Leaves Customers Waiting Weeks for Refund

    Homeowners reached out to NBC 6 Responds after waiting weeks for refund checks to arrive in the mail from home warranty company Service America. The company closed its doors in January, but some customers told us refund checks they were promised never arrived.

    (Published Wednesday, Feb. 27, 2019)

    "They cause a lot of grief but they also have a lot of suckers," she said.

    Microsoft also said the best thing to do if you get one of these suspicious calls or pop-ups on your computer is to hang up or close your browser. They also want to hear from you. You can report a scam to Microsoft by clicking here.

    Get the latest from NBC 6 anywhere, anytime