South Florida

Every call. Every Tip. Answered. That’s the promise of NBC 6 Responds.

NBC 6 is expanding its commitment to viewers with NBC 6 Responds – a new consumer unit dedicated to investigating consumer complaints in South Florida.

Investigative reporters Alina Machado and Myriam Masihy will hear your story and help you get the results you deserve.

Up to this point, the NBC 6 Investigators have produced a lot of stories about consumer problems but haven’t been able to respond to every single request for help they’ve received.

Now producers at the Consumer Investigative Center will respond to every call and every email.

The concept is modeled after the wildly successful Telemundo Responde on Telemundo 51.

The Consumer Investigative Center is staffed with producers who will respond to each call and work with you to collect what will be needed to work toward a resolution.

Selena Hernandez is one of our producers at the Consumer Investigative Center and people in South Florida with complaints will likely be talking to her first.

"When you talk to me, that’s the first thing that I’m going to ask for – what’s your documentation because we’re in the business of facts," said Hernandez.

Keep in mind we’re not attorneys and we don’t provide legal advice. We also can’t get involved in certain situations, including criminal matters and custody disputes. While we can’t guarantee a resolution, our promise to you is simple – every call and email will get a response.

You can reach the NBC Consumer Investigative Unit by calling 305-954-NBC-6RESPONDS. You can also visit and look under the "Investigations" tab. Once on the Responds page, click on "Submit Tips," fill out the form and send us your complaint.

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