Dozens of people in South Florida say they paid several shipping companies to send products like AC units, scooters and other electronics to family in Cuba, but the items never arrived. The NBC6 Responds and Telemundo 51 Responde teams have been tracking the shipments for over a year and located some of the missing items.

Are there travel insurance options available to protect my trip from any possible coronavirus impacts?

It started with an offer for free lunch and ended with a pitch for a mattress. Now consumers across the country are complaining about the expensive consequences that followed their decision to buy what was being sold.

It was an offer Roger Blaine could not resist. “I decided to do it really for the savings,” he said. The option to sign up for usage-based car insurance with the hope of saving 20 to 30 percent off the $2,500 he was paying yearly on premiums. He said the program allows his insurance carrier to monitor his driving habits,…

The Palm Court of Miami condo is in Miami’s Fontainebleau area, located on 8th Street and northwest 82nd Avenue. But by looking at it, you’d think it’s in the middle of a war zone. “I feel that I live in a condemned building,” said Alma Largaespada, a unit owner.   Alma and her neighbors say the problems began in...

A South Florida couple says they thought they were filling out an affordable housing application but ended up signing away their home to a neighbor. The NBC 6 Responds team shows you how this is possible.

Consumer Investigator Alina Machado has some of NBC 6 Responds’ best resolved cases in 2019.

If you aren’t done with your holiday shopping, you’re not alone. Many people still have last-minute items to pick up. But your chances of being able to order something online and have it arrive by Christmas are getting slimmer by the hour. According to a recent survey by the National Retail Federation, at least six percent of shoppers will...

There are about 180 million robocalls received every day. Some people are turning them into cash.

Robert Klinski went more than a year without his boat after dropping it off at a local repair shop. Klinski bought his 1998 Yamaha Exciter with hopes of enjoying it with his family. “It was something to buy to enjoy with the family and basically go up and down the Intracoastal,” Klinski said. He says the boat was in fair…

When a boat repair took longer than expected a South Florida man turned to NBC 6 Responds for help.

It was the promise of fast results and a risk-free guarantee that got Rose Marie Noguera to click on a social media ad earlier this year. “I was looking for something to help me lose weight,” she said. “It popped up and I said, ‘Let me give it a try.’” Rose Marie paid about $99 for three bottles of the…